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Answer: You should not pay anything more than the amount mentioned on the package under any circumstance. If the delivering rider asks for more than the amount, please inform us immediately through our hotline: 0113 651 981.
Answer: One of our agents will contact you through phone for the confirmation of the order and he/she will guide you through the process of the order if your order is a Cash On Delivery order.
Answer: you can pay using Cash on delivery (COD) payment method instead where you can pay the amount of the package to the delivery partner upon the delivery of the package.
Answer: No, you cannot tear the package before accepting it from the delivery partner since we are delivering through third party courier companies.
Answer: Please contact us through our hotline: 0113 651 981 immediately and we’ll be happy to exchange the item for you, and guide you through the exchanging process. For more details, please check out our return policy here.
Answer: To eligible for a return, you have to make the request and return the item within 14 days of time from your purchase date. Item has to be unused or in the same condition in original packaging. We have a right to refuse acceptance to an item if it’s damage, used or not in the original package. To complete your return, we require a receipt of proof of purchase. For more details, please check out our return policy here.
Answer: If the item is out of stock, we can notify once it’s in our stock. All you have to do this copy the item link from the web browser and send a mail to us.
Answer: Of course, you, can simply fill the details and the delivery address of the recipient. Please note that cash on delivery orders requires the NIC number of the recipient.